August 4th, 2009
All,
Scott Guilfoyle, SVP of Technology for PayPal, posted to the PayPal Blog this evening regarding Monday’s service interruption to PayPal customers.
Let me update you on what happened, and how we acted as quickly as possible to restore service. At around 10:30 am PT Monday, a network hardware failure resulted in a service interruption for all PayPal users worldwide. Everyone in our organization focused immediately on identifying the issue and getting PayPal up and running again. We accomplished that in about an hour. By approximately 3 pm PT, full service was restored across our platform.
We’re now working to fully understand how we can prevent such a service interruption from ever happening again. We’re also reaching out to merchants to discuss the impact this interruption had on their businesses.
Nothing is more important than our relationship with our customers, and the trust you have in PayPal. Thanks for your patience today, and for using PayPal.
You can read the full post here.
Thanks,
RBH
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