Ebay Secrets Blog

First of all, my personal apologies that I’m only just getting something up now. Inexcusable and I assure you it won’t happen again. This official statement was made by eBay Inc. this evening:

SAN JOSE — Saturday, Nov 21, 7 p.m. PST — eBay expects full search functionality to be restored to eBay.com on Sunday after a technical issue today resulted in searches returning either limited or no results throughout the day today. The identified technical issue has been fixed and is being implemented across the site.

The unanticipated technical issue resulted from a surge in live listings as sellers ramp up for the holiday season. eBay currently has more than 200 million live listings, 33 percent more than at this time a year ago. The company said the technical issue, once identified, was easily fixed.

I’ll obviously update this post as I learn more.

-RBH

UPDATED

***Full search functionality expected to be restored to eBay.com on Sunday, Nov. 22 – Lorrie Norrington, President, eBay Marketplaces ***

We are really sorry about the technical issue that resulted in searches returning either limited or no results throughout the day on Saturday, Nov. 21. We know this search issue may have disrupted your business. Our No. 1 priority has been to identify and fix the issue as quickly as possible, and restore full search functionality. Our teams are working around the clock to do that. Search functionality is returning to eBay.com throughout Saturday evening, PST, and we expect full search functionality to be restored Sunday.

We know this is a really busy time for sellers as you are ramping up your businesses for the holiday season, and we regret any potential impact that this technical issue may have had. Please accept our sincere thanks for your patience as we work around the clock on your behalf to restore search functionality. We will continue to keep you informed of site performance. Our immediate priority is to resolve this issue. Once that is achieved, rest assured that we will assess the economic impact of this issue and will be compensating sellers appropriately. In the meantime, we will be issuing full fee credits for affected listings.

UPDATED 2pm PT 11/22/09
The following statement was issued by eBay at 2pm PT today:

eBay restores search functionality following disruption due to technical issue

SAN JOSE — Sunday, Nov 22, 2:00 p.m. PST — eBay restored search functionality to eBay.com overnight Saturday after a technical issue resulted in searches returning either limited or no results throughout the day. The unanticipated technical issue resulted from a surge in live listings as sellers ramp up for the holiday season. eBay currently has more than 200 million live listings, 33 percent more than at this time a year ago. The company said the technical issue, once identified, was easily fixed and was implemented across the site’s servers throughout Saturday afternoon and evening.

Also, Lorrie Norrington, President of eBay Marketplaces, made the following statement on the eBay Announcement Board:

***Search functionality restored to eBay.com – Lorrie Norrington, President, eBay ***

We are happy to report that critical search functionality was restored overnight on Saturday and we are seeing normal activity levels today. As part of our effort to restore critical search functionality as quickly as possible for sellers and for buyers, we have kept some secondary search features temporarily offline. This includes refining search by certain item specifics, such as color or clothing size, and having Store Inventory Format results included in the main search results. We expect to bring these features online today as part of a phased approach to restore full functionality.

We encourage you to keep checking the System Announcement board located in the right side on eBay’s Announcement board for the latest updates on these secondary features.

We know this is a really busy time for sellers ramping up for the holiday season. We’re sorry that this technical issue occurred, causing search to return limited or no results throughout the day Saturday, and we regret any potential impact to your business. Our teams worked around the clock to restore functionality as quickly as possible. Please accept our sincere apologies, and thanks for your patience as we resolved this issue.

Our first priority has been to fully restore search functionality. We will now be assessing the economic impact of this issue and will be compensating sellers appropriately. In the meantime, we will be issuing full fee credits automatically for affected listings.

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